PC To Phone Calls

Ip (internet protocol) telephony is a way of communication through the packet-switches internet connections to exchange voice, fax and other forms of information. Communication using IP telephony bypasses public switch telephone networks. With the popularity of the internet even traditional phone service providers offering  post paid and prepaid wireless plans  are now starting to offer internet calls through traditional handheld devices. Unlike PSTN, IP telephony is not regulated by the Federal government.

Benefits of IP Telephony

IP telephony offers a number of benefits that make it more attractive compared to PSTN. For one, it integrates communication services into one single connection. One IP network will handle various kinds of data, from video to voice. It also reduces the cost spend on telecommunication services because the passage of voice and data are all passing through one pipe. This saves a lot on management and maintenance costs. With the integration of communication services there is no need for two sets of maintenance staff to maintain the voice networks and data networks, because both are now one.

 It can also eliminate the need for cell phone charges from traditional phone network providers and users can make remote phone calls as long as internet connection is present.  Users can also use the 'reroute' features of IP telephony which allows callers to reach them wherever they are, a feature that is essential in increasing employee productivity and customer satisfaction. Free international phone calls are another benefit with using IP telephony.

With the proper management, IP telephony can be crucial in gaining competitive advantage for businesses, boosting employee productivity and enhancing customer service.

IP Telephony Tips for Business

One drawback to IP telephony is that it needs to be managed because converged networks such as these are too complex to operate. Business planning to make a transition to IP telephony should expect to pay additional costs on hardware requirements such as new telecom gear and advanced IP-enabled wireless phones. There are also the expected costs in time and money spent training staff on the new IP phones and systems. If proper training is not done on time, the system can suffer a backlash as users blame the equipment for problems.